All Collections
Building your bot
How to use platform features to build your bot
Quickstart for Workplace botsHow to build and connect up your first Workplace bot
Quickstart for Teams botsHow to build and connect up your first Teams bot
An introduction to the Message BuilderYour quick-start guide to the message builder
How to build your welcome messageVideo instructions on how to build your first message
The template libraryHow to build the basic structure of your bot instantly
Message parts for Workplace botsUnderstanding how message parts work
Message parts for Teams botsAn introduction to how message parts work
Image and Video Specifications for Workplace botsAll the information you need to create assets for your Workplace bot
Image and Video Specifications for MS Teams botsHow to add images to your Microsoft Teams bot
What is a Q&A message part?How to collect free text replies using the Q&A function
Add delays in between message partsHow the delay function works
Using the Jump functionality in your botThe advantages of adding a Jump into your message journey
Posting to groups on WorkplaceHow to create a post on Workplace by triggering a message through the bot
Tagging a user in a Workplace groupHow to tag and notify a user that they have been mentioned in a Workplace group via a bot
Send a message to another Workplace userHow to trigger a message to a user's manager or Workplace user once a task has been completed
Character limitsHow many characters you can include in text boxes, buttons, quick replies and carousels
Bot to human handoverHow to use the "New Group Chat" message part to connect users from the bot to a person
CarouselsAn overview of what carousels are and how to best use them in your bot flow
What are Attributes?A simple guide on how attributes work and how best to use them
Store and retrieve data in the bot database using AttributesBy assigning data an Attribute, you can store and retrieve data for personalised and targeted messaging
Set AttributeHow to set a 'transparent' attribute on a message
Manage attributesHow to view, edit and delete attributes used with your bot
User attributes uploaderHow to upload attributes into the CMS using a CSV
How to set up and manage attributes in your Teams botA simple guide on how attributes work and how best to use them
Message VariationsShow an alternative message to a user based on their journey (attributes) so far in the bot
Using keywords to create auto repliesHow to create auto replies to messages sent to a bot
How to use keywords, ignored messages and default replies in your Microsoft Teams botHow to make your bot more intelligent and responsive to a user's messages
Adding a default replyHow to reply to user messages that haven't been programmed with autoreplies
Ignored messagesHow to monitor sent messages that don't match keywords to make your bot more responsive
Workplace Persistent MenuHow to build a constant menu of top features in your chat
Create a quiz on TeamsHow to create engaging quiz bots on The Bot Platform
Message uploaderUpload a CSV of your bot structure to the platform to create messages
Using Markdown in Group PostsHow to format text in a Group Post using Markdown syntax elements
Create a quiz on WorkplaceHow to quickly set up a quiz bot made up of questions and quick replies
Media ResponsesHow to receive images and videos from your bot users
Disabling text inputOften it's better to just allow button navigation through bots
How do multi response messages work?How to make your conversation more engaging
Workplace IDsHow to find the an individual's user ID
Get from spreadsheet - pull data from a spreadsheet into a botCreate a message to query a data source on Excel or Google Sheets, and retrieve results in a carousel
Workplace Bots - Best PracticesOur top tips on how to create the best Workplace bot
Naming messages and categoriesHow to use message titles and categories to keep your messages organised
Buttons vs Quick Replies vs CarouselsHow to choose between buttons, quick replies and carousels in your bot flow
Teams Bots - Best PracticesOur top tips on how to create the best MS Teams bot
Surveys - Best PracticesTen tips on how to get a high engagement and completion rate on your company surveys on Workplace