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Using the Jump functionality in your bot
Using the Jump functionality in your bot

The advantages of adding a Jump into your message journey

Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago

Adding a Jump to your message can help the user move quickly through the experience. By adding a Jump, the user doesn't have to take any action and is shown the next message. 

How it works

When you are creating a message, add a Jump message part to the end of your message:

Then choose the message you wish to jump to:

Your two messages will now be stitched together in the flow:

Things to note

• You currently can't add Jump message parts into variations. Please use a button to navigate to the next message instead.

• You are able to count the number of times someone has seen a 'Jump' message.
However, if you create a Message Journey funnel, when you add a message that is a Jump message, no data will show in that instance. For example, the count of number of users and the number of interactions of that message will show in message number 1 but will be 0 in message number 2. You have to skip message number 2 and add message number 3 to the journey. Like below, message number 2 is a Jump message so the data shows as 0:

In this Message Journey funnel, message number 2 has been skipped:

Video instructions

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