The Bot Platform

A simple guide on how attributes work and how best to use them

What are Attributes?

By assigning data an Attribute, you can store and retrieve data for personalised and targeted messaging

How to set a 'transparent' attribute on a message

How to view, edit and delete attributes used with your bot

How to upload attributes into the CMS using a CSV

Show an alternative message to a user based on their journey (attributes) so far in the bot

Find answers and get help from Intercom Support and Community Experts

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