A default reply is a message that’s sent by the bot when a user’s message hasn’t been understood and the bot has no response for the user's message.

We'd recommend that if you are going to use a default reply, to make sure you randomise the messages to make it more engaging.

Here’s how to set a default reply:

Step one

Select the ‘Default reply’ option in the side menu

Step two

Select the message you’d like to be sent if the bot doesn’t understand the user’s message. You will need to make sure your message has been created before setting it here.

*Make sure you create the message you want to send first.

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