You can use the platform analytics to monitor the bots success and improve the user journey.

Personally Identifiable Information (PII)
Due to the EU General Data Protection Regulation (GDPR) that came into law on the 25th May 2018 The Bot Platform requires that you mark any PII that you collect in your bots as such and clearly request consent beforehand.

User attributes marked as PII allow people to review the PII that has been collected and delete it upon demand.

Should you wish to collate and store that data you will need to gain consent from the user. Please click this link to learn how to do this through a series of messages on the Platform - GDPR consent.

Information Collected Automatically
The Bot Platform collects the following when users engage with your bot:

Messenger

  • First and last nameĀ 
  • Locale (e.g. en_US, en_GB)

Workplace

  • First and last nameĀ 
  • Locale (e.g. en_US, en_GB)

Should you make it available to your Workplace integration we can additionally (upon request) collect:

  • Email address
  • Department
  • Job title
  • Department
  • Division
  • Organisation
  • Location, Manager

Please note that this information is collected purely for use by your bot and is not otherwise utilised by The Bot Platform nor passed to any third parties.

Analytics

We collect the following anonymised statistics for analytics purposes:

  • Audience size
  • Count of new users to the bot
  • Count of unique users in a given timeframe
  • Most popular messages
  • Number of messages sent by the bot
  • If a user has opted in or out of alerts
  • User interaction count; e.g. counting every time a user selects a button
  • Click-through rates (CTR) using third party tracking parameters; e.g. Google Analytics
  • The last time a user interacts with a bot
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