Quick Replies allow you to present options in a message to a bot user. They differ from other buttons because they appear prominently above the users keyboard.
When they appear, the keyboard is made less prominent which encourages users to press a button rather than type a response. After the user taps a quick reply they disappear, which prevents users tapping old ones. Due to these features quick replies provide the optimum way to control the users journey through a bot.
You can add up to 13 quick replies to a text part in a message.
How to set up a quick reply
1 – Add a Quick Reply message part
A list of available message parts are found to the right of the message builder. Choose the Quick Reply option.
3 – Give your Quick Reply some settings
Once you add a quick reply give it a label name. This is what your bot users will see. Add emoji by selecting the smiley face.
3 – Set up how you’d like your Quick Reply to work
Select the cog which will display a settings screen.
Choose what you would like to happen when the button is selected by a bot user. The options are:
Select the message you’d like to send when the button is selected. You can create a new message by typing a title and selecting ‘create new’.
This allows you to give the user the option to opt-in or opt-out of receiving broadcast messages. A great tool to build your subscriber list.
Save this information with a user attribute:
This let’s you save the option a bot user has selected for later. You can reuse the information gathered in the bot or download it in a csv. More about this feature.
Increment score and send a message:
This feature is used primarily when creating a quiz. You can use this to increase the users score and send another message.
Reset score and send a message:
This feature is also used primarily at the end of a quiz. Reset the users score so when they take the quiz again, their score is back at zero.
Developer feature: If you have a custom integration, this is a nice way to know when someone has pressed a specific button. For more info please get in touch.
4 – Save or remove
The option to save the settings will appear when you’ve completed the required information.
You can remove the button and its settings at anytime by selecting ‘remove’.