The welcome message is the message sent to a user as soon as they press the get started button.

Say hi, tell your audience what to expect.

The Welcome message is very important – it is here that you invite users to subscribe to broadcasts / updates. Get them now.

It should also be extremely indicative of what the user can and can’t do.

If they choose ‘No’, your reply message should invite them to continue through the bot and you need to tell them they can sign up later by just typing ‘alerts’.