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Messenger Help Docs
Messenger Help Docs
All the articles you need to plan, build and launch Messenger bots
+1
51 articles in this collection
Written by
Syd Lawrence,
Sophie Barfield,
Melita Gandham
and 1 other
Getting started
Connecting Facebook Pages to The Bot Platform
A step by step guide on how to connect your TBP account to Facebook to be able to create a bot
Written by
Tom Gibby
Updated over a week ago
Quickstart for Messenger bots
Build your first Messenger bot
Written by
Melita Gandham
Updated over a week ago
Changing your bot name or logo on Messenger
Written by
Sophie Barfield
Updated over a week ago
Planning and designing your bot
Messenger Bot Planning Worksheet
Here's a template for you to complete to help you plan your Messenger bot
Written by
Melita Gandham
Updated over a week ago
Who is the audience?
How to decide on the ideal audience is for your Messenger bot
Written by
Melita Gandham
Updated over a week ago
Start planning your bot
How to start planning your bot
Written by
Melita Gandham
Updated over a week ago
How will you define it a success?
How to know your bot is doing well
Written by
Melita Gandham
Updated over a week ago
Top tips for planning your Messenger bot
Having a solid plan makes for a more successful bot!
Written by
Melita Gandham
Updated over a week ago
How will you drive adoption?
How to get people to talk to your bot
Written by
Melita Gandham
Updated over a week ago
Understanding bot design
How to plan the best Messenger bot
Written by
Melita Gandham
Updated over a week ago
What content do you have available?
Bot Planning - Part 7
Written by
Melita Gandham
Updated over a week ago
Guidelines
Some guideline to help you make great bots
Written by
Melita Gandham
Updated over a week ago
Bot design tools
Tools to make bot building easier!
Written by
Melita Gandham
Updated over a week ago
How to welcome people to your bot
Written by
Melita Gandham
Updated over a week ago
Building your bot
Building a Messenger bot from a template
How to build the basic structure of your Messenger bot instantly
Written by
Melita Gandham
Updated over a week ago
Using the Jump functionality in your Messenger bot
The advantages of adding a Jump into your message journey
Written by
Melita Gandham
Updated over a week ago
Image and Video Specifications
All the information you need to create assets for your Messenger bot
Written by
Melita Gandham
Updated over a week ago
How to approach text boxes in your bot?
The simplest form of communication
Written by
Melita Gandham
Updated over a week ago
Get started message on Messenger
How to introduce your bot
Written by
Melita Gandham
Updated over a week ago
What are carousels and how to use them?
How to use carousels effectively on Messenger bots
Written by
Melita Gandham
Updated over a week ago
Message parts for Messenger bots
Understanding how message parts work
Written by
Melita Gandham
Updated over a week ago
Welcome messages
How to welcome new users and successfully introduce your bot
Written by
Melita Gandham
Updated over a week ago
Including sound and voice in a bot
How to include audio clips in your bot
Written by
Melita Gandham
Updated over a week ago
How do I use buttons in my bot?
Buttons are far the best way to encourage user action, it's far easier to press a button on mobile than it is to type
Written by
Melita Gandham
Updated over a week ago
What are quick replies?
Introducing quick replies
Written by
Melita Gandham
Updated over a week ago
Persistent menu
How to build a constant menu of top features in your chat
Written by
Melita Gandham
Updated over a week ago
Manage alerts message
How to allow the user to manage the messages they receive
Written by
Melita Gandham
Updated over a week ago
How to name your messages
How to keep your bot neat and organised
Written by
Melita Gandham
Updated over a week ago
RSS Feeds
Written by
Sophie Barfield
Updated over a week ago
How do multi response messages work?
How to make your conversation more engaging
Written by
Melita Gandham
Updated over a week ago
Randomising responses
Make the bot unpredictable makes it more engaging
Written by
Syd Lawrence
Updated over a week ago
Link two messages with a button
How to connect messages to one another
Written by
Melita Gandham
Updated over a week ago
Link to a website from a message
How to use buttons to open websites
Written by
Melita Gandham
Updated over a week ago
Build a survey
How to collect answers from your users
Written by
Melita Gandham
Updated over a week ago
Messenger bots - Best Practices
Our top tips on how to create the best Messenger bot
Written by
Melita Gandham
Updated over a week ago
Launching your bot
Launching on Messenger
Switch your bot to a different Facebook page
Written by
Melita Gandham
Updated over a week ago
Promoting your Messenger bot
Top tips on driving adoption of your Messenger bot.
Written by
Melita Gandham
Updated over a week ago
Link directly to your bot
Written by
Melita Gandham
Updated over a week ago
Link to specific content within your bot on Messenger
Written by
Melita Gandham
Updated over a week ago
Set the main CTA on your page
Written by
Melita Gandham
Updated over a week ago
Submit your bot to the Discover tab
Written by
Melita Gandham
Updated over a week ago
Bot QR Codes
Scan these codes to link users to your bot instantly
Written by
Melita Gandham
Updated over a week ago
Submit your bot to directories
Written by
Melita Gandham
Updated over a week ago
Auto show your bot when viewing your facebook page
Written by
Melita Gandham
Updated over a week ago
Embedding your Messenger bot on a website
How do you make your bot appear on your website, using the customer chat plugin widget
Written by
Syd Lawrence
Updated over a week ago
Use paid ads to initiate a conversation
Written by
Melita Gandham
Updated over a week ago
Tips for your click-to-Messenger Ad
5 suggestions to help improve the performance of your campaign
Written by
Tom Gibby
Updated over a week ago
Use official plugins
Written by
Melita Gandham
Updated over a week ago
Messenger Ad - the Bot Payload
Make sure your Messenger Ad is linked to your bot
Written by
Tom Gibby
Updated over a week ago
Launch in stages
How to split your launches to make the most out of your bot
Written by
Melita Gandham
Updated over a week ago
Getting consent to store PII Personally Identifiable Information
Written by
Tom Gibby
Updated over a week ago