Messenger Help Docs

Connecting Facebook Pages to The Bot Platform

Step by step guide on how to connect your TBP account to Facebook to be able to create a bot

Written by Tom Gibby
Updated over a week ago

Quickstart for Messenger bots

Build your first Messenger bot

Written by Melita Gandham
Updated over a week ago

Changing your bot name or logo on Messenger

Written by Sophie Barfield
Updated over a week ago

Messenger Bot Planning Worksheet

Here's a template for you to complete to help you plan your Messenger bot

Written by Melita Gandham
Updated over a week ago

Who is the audience?

How to decide on the ideal audience is for your Messenger bot

Written by Melita Gandham
Updated over a week ago

Start planning your bot

How to start planning your bot

Written by Melita Gandham
Updated over a week ago

How will you define it a success?

How to know your bot is doing well

Written by Melita Gandham
Updated over a week ago

Top tips for planning your Messenger bot

Having a solid plan makes for a more successful bot!

Written by Melita Gandham
Updated over a week ago

How will you drive adoption?

How to get people to talk to your bot

Written by Melita Gandham
Updated over a week ago

Understanding bot design

How to plan the best Messenger bot

Written by Melita Gandham
Updated over a week ago

What content do you have available?

Bot Planning - Part 7

Written by Melita Gandham
Updated over a week ago

Guidelines

Some guideline to help you make great bots

Written by Melita Gandham
Updated over a week ago

Bot design tools

Tools to make bot building easier!

Written by Melita Gandham
Updated over a week ago

How to welcome people to your bot

Written by Melita Gandham
Updated over a week ago

Building a Messenger bot from a template

How to build the basic structure of your Messenger bot instantly

Written by Melita Gandham
Updated over a week ago

Using the Jump functionality in your Messenger bot

The advantages of adding a Jump into your message journey

Written by Melita Gandham
Updated over a week ago

Image and Video Specifications

All the information you need to create assets for your Messenger bot

Written by Melita Gandham
Updated over a week ago

How to approach text boxes in your bot?

The simplest form of communication

Written by Melita Gandham
Updated over a week ago

Get started message on Messenger

How to introduce your bot

Written by Melita Gandham
Updated over a week ago

What are carousels and how to use them?

How to use carousels effectively on Messenger bots

Written by Melita Gandham
Updated over a week ago

Message parts for Messenger bots

Understanding how message parts work

Written by Melita Gandham
Updated over a week ago

Welcome messages

How to welcome new users and successfully introduce your bot

Written by Melita Gandham
Updated over a week ago

Including sound and voice in a bot

How to include audio clips in your bot

Written by Melita Gandham
Updated over a week ago

How do I use buttons in my bot?

Buttons are far the best way to encourage user action, it's far easier to press a button on mobile than it is to type

Written by Melita Gandham
Updated over a week ago

What are quick replies?

Introducing quick replies

Written by Melita Gandham
Updated over a week ago

Persistent menu

How to build a constant menu of top features in your chat

Written by Melita Gandham
Updated over a week ago

Manage alerts message

How to allow the user to manage the messages they receive

Written by Melita Gandham
Updated over a week ago

How to name your messages

How to keep your bot neat and organised

Written by Melita Gandham
Updated over a week ago

RSS Feeds

Written by Sophie Barfield
Updated over a week ago

How do multi response messages work?

How to make your conversation more engaging

Written by Melita Gandham
Updated over a week ago

Randomising responses

Make the bot unpredictable makes it more engaging

Written by Syd Lawrence
Updated over a week ago

Link two messages with a button

How to connect messages to one another

Written by Melita Gandham
Updated over a week ago

Link to a website from a message

How to use buttons to open websites

Written by Melita Gandham
Updated over a week ago

Build a survey

How to collect answers from your users

Written by Melita Gandham
Updated over a week ago

Messenger bots - Best Practices

Our top tips on how to create the best Messenger bot

Written by Melita Gandham
Updated over a week ago

Launching on Messenger

Switch your bot to a different Facebook page

Written by Melita Gandham
Updated over a week ago

Promoting your Messenger bot

Top tips on driving adoption of your Messenger bot.

Written by Melita Gandham
Updated over a week ago

Link directly to your bot

Written by Melita Gandham
Updated over a week ago

Link to specific content within your bot on Messenger

Written by Melita Gandham
Updated over a week ago

Set the main CTA on your page

Written by Melita Gandham
Updated over a week ago

Submit your bot to the Discover tab

Written by Melita Gandham
Updated over a week ago

Bot QR Codes

Scan these codes to link users to your bot instantly

Written by Melita Gandham
Updated over a week ago

Submit your bot to directories

Written by Melita Gandham
Updated over a week ago

Auto show your bot when viewing your facebook page

Written by Melita Gandham
Updated over a week ago

Embedding your Messenger bot on a website

How do you make your bot appear on your website, using the customer chat plugin widget

Written by Syd Lawrence
Updated over a week ago

Use paid ads to initiate a conversation

Written by Melita Gandham
Updated over a week ago

Tips for your click-to-Messenger Ad

5 suggestions to help improve the performance of your campaign

Written by Tom Gibby
Updated over a week ago

Use official plugins

Written by Melita Gandham
Updated over a week ago

Messenger Ad - the Bot Payload

Make sure your Messenger Ad is linked to your bot

Written by Tom Gibby
Updated over a week ago

Launch in stages

How to split your launches to make the most out of your bot

Written by Melita Gandham
Updated over a week ago

Getting consent to store PII Personally Identifiable Information

Written by Tom Gibby
Updated over a week ago