Messenger Help Docs

All the articles you need to plan, build and launch Messenger bots

Syd Lawrence avatar Sophie Barfield avatar Melita Gandham avatar +1
51 articles in this collection
Written by Syd Lawrence, Sophie Barfield, Melita Gandham and 1 other
Building your bot

Using the Jump functionality in your Messenger bot

The advantages of adding a Jump into your message journey
Melita Gandham avatar
Written by Melita Gandham
Updated today

Image and Video Specifications

All the information you need to create assets for your Messenger bot
Melita Gandham avatar
Written by Melita Gandham
Updated today

How to approach text boxes in your bot?

The simplest form of communication
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Get started message

How to introduce your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

What are carousels and how to use them?

How to use carousels effectively
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Message parts for Messenger bots

Understanding how message parts work
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Welcome messages

How to welcome new users and successfully introduce your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Including sound and voice in a bot

How to include audio clips in your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

How do I use buttons in my bot?

Buttons are far the best way to encourage user action, it's far easier to press a button on mobile than it is to type
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

What are quick replies?

Introducing quick replies
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Persistent menu

How to build a constant menu of top features in your chat
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Manage alerts message

How to allow the user to manage the messages they receive
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

How to name your messages

How to keep your bot neat and organised
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

RSS Feeds

Sophie Barfield avatar
Written by Sophie Barfield
Updated over a week ago

How do multi response messages work?

How to make your conversation more engaging
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Randomising responses

Make the bot unpredictable makes it more engaging
Syd Lawrence avatar
Written by Syd Lawrence
Updated today

Link two messages with a button

How to connect messages to one another
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link to a website from a message

How to use buttons to open websites
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Build a survey

How to collect answers from your users
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Bot checklist for Messenger bots

Here is a list of things to remember before you launch your Messenger bot!
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago
Launching your bot

Launching on Messenger

Switch your bot to a different Facebook page
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Launch checklist for Messenger

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Promoting your Messenger bot

Top tips on driving adoption of your Messenger bot.
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link directly to your bot

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link to specific content within your bot on Messenger

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Set the main CTA on your page

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Submit your bot to the Discover tab

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Bot QR Codes

Scan these codes to link users to your bot instantly
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Submit your bot to directories

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Auto show your bot when viewing your facebook page

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Embedding your Messenger bot on a website

How do you make your bot appear on your website, using the customer chat plugin widget
Syd Lawrence avatar
Written by Syd Lawrence
Updated over a week ago

Use paid ads to initiate a conversation

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Tips for your click-to-Messenger Ad

5 suggestions to help improve the performance of your campaign
Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago

Use official plugins

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Messenger Ad - the Bot Payload

Make sure your Messenger Ad is linked to your bot
Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago

Launch in stages

How to split your launches to make the most out of your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Getting consent to store PII Personally Identifiable Information

Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago