Messenger Help Docs

All the articles you need to plan, build and launch Messenger bots

Syd Lawrence avatar Sophie Barfield avatar Melita Gandham avatar +1
51 articles in this collection
Written by Syd Lawrence, Sophie Barfield, Melita Gandham and 1 other
Building your bot

Building a Messenger bot from a template

How to build the basic structure of your Messenger bot instantly
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Using the Jump functionality in your Messenger bot

The advantages of adding a Jump into your message journey
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Image and Video Specifications

All the information you need to create assets for your Messenger bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

How to approach text boxes in your bot?

The simplest form of communication
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Get started message on Messenger

How to introduce your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

What are carousels and how to use them?

How to use carousels effectively on Messenger bots
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Message parts for Messenger bots

Understanding how message parts work
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Welcome messages

How to welcome new users and successfully introduce your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Including sound and voice in a bot

How to include audio clips in your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

How do I use buttons in my bot?

Buttons are far the best way to encourage user action, it's far easier to press a button on mobile than it is to type
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

What are quick replies?

Introducing quick replies
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Persistent menu

How to build a constant menu of top features in your chat
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Manage alerts message

How to allow the user to manage the messages they receive
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

How to name your messages

How to keep your bot neat and organised
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

RSS Feeds

Sophie Barfield avatar
Written by Sophie Barfield
Updated over a week ago

How do multi response messages work?

How to make your conversation more engaging
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Randomising responses

Make the bot unpredictable makes it more engaging
Syd Lawrence avatar
Written by Syd Lawrence
Updated over a week ago

Link two messages with a button

How to connect messages to one another
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link to a website from a message

How to use buttons to open websites
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Build a survey

How to collect answers from your users
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Bot checklist for Messenger bots

Here is a list of things to remember before you launch your Messenger bot!
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago
Launching your bot

Launching on Messenger

Switch your bot to a different Facebook page
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Launch checklist for Messenger

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Promoting your Messenger bot

Top tips on driving adoption of your Messenger bot.
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link directly to your bot

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Link to specific content within your bot on Messenger

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Set the main CTA on your page

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Submit your bot to the Discover tab

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Bot QR Codes

Scan these codes to link users to your bot instantly
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Submit your bot to directories

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Auto show your bot when viewing your facebook page

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Embedding your Messenger bot on a website

How do you make your bot appear on your website, using the customer chat plugin widget
Syd Lawrence avatar
Written by Syd Lawrence
Updated over a week ago

Use paid ads to initiate a conversation

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Tips for your click-to-Messenger Ad

5 suggestions to help improve the performance of your campaign
Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago

Use official plugins

Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Messenger Ad - the Bot Payload

Make sure your Messenger Ad is linked to your bot
Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago

Launch in stages

How to split your launches to make the most out of your bot
Melita Gandham avatar
Written by Melita Gandham
Updated over a week ago

Getting consent to store PII Personally Identifiable Information

Tom Gibby avatar
Written by Tom Gibby
Updated over a week ago