Messenger Help Docs

Connecting Facebook Pages to The Bot Platform

Step by step guide on how to connect your TBP account to Facebook to be able to create a bot

Written by Tom Gibby
Updated over a week ago

Quickstart for Messenger bots

Build your first Messenger bot

Written by Melita Gandham
Updated over a week ago

Messenger Bot Planning Worksheet

Here's a template for you to complete to help you plan your Messenger bot

Written by Melita Gandham
Updated today

Who is the audience?

How to decide on the ideal audience is for your Messenger bot

Written by Melita Gandham
Updated over a week ago

Start planning your bot

How to start planning your bot

Written by Melita Gandham
Updated over a week ago

How will you define it a success?

How to know your bot is doing well

Written by Melita Gandham
Updated over a week ago

Top tips for planning your Messenger bot

Having a solid plan makes for a more successful bot!

Written by Melita Gandham
Updated over a week ago

How will you drive adoption?

How to get people to talk to your bot

Written by Melita Gandham
Updated over a week ago

Understanding bot design

How to plan the best Messenger bot

Written by Melita Gandham
Updated over a week ago

What content do you have available?

Bot Planning - Part 7

Written by Melita Gandham
Updated over a week ago

Guidelines

Some guideline to help you make great bots

Written by Melita Gandham
Updated over a week ago

Bot design tools

Tools to make bot building easier!

Written by Melita Gandham
Updated over a week ago

How to welcome people to your bot

Written by Melita Gandham
Updated over a week ago

Make messages engaging

Written by Melita Gandham
Updated over a week ago

Using the Jump functionality in your Messenger bot

The advantages of adding a Jump into your message journey

Written by Melita Gandham
Updated today

Image and Video Specifications

All the information you need to create assets for your Messenger bot

Written by Melita Gandham
Updated today

How to approach text boxes in your bot?

The simplest form of communication

Written by Melita Gandham
Updated over a week ago

Get started message

How to introduce your bot

Written by Melita Gandham
Updated over a week ago

What are carousels and how to use them?

How to use carousels effectively

Written by Melita Gandham
Updated over a week ago

Message parts for Messenger bots

Understanding how message parts work

Written by Melita Gandham
Updated over a week ago

Welcome messages

How to welcome new users and successfully introduce your bot

Written by Melita Gandham
Updated over a week ago

Including sound and voice in a bot

How to include audio clips in your bot

Written by Melita Gandham
Updated over a week ago

How do I use buttons in my bot?

Buttons are far the best way to encourage user action, it's far easier to press a button on mobile than it is to type

Written by Melita Gandham
Updated over a week ago

What are quick replies?

Introducing quick replies

Written by Melita Gandham
Updated over a week ago

Persistent menu

How to build a constant menu of top features in your chat

Written by Melita Gandham
Updated over a week ago

Manage alerts message

How to allow the user to manage the messages they receive

Written by Melita Gandham
Updated over a week ago

How to name your messages

How to keep your bot neat and organised

Written by Melita Gandham
Updated over a week ago

RSS Feeds

Written by Sophie Barfield
Updated over a week ago

How do multi response messages work?

How to make your conversation more engaging

Written by Melita Gandham
Updated over a week ago

Randomising responses

Make the bot unpredictable makes it more engaging

Written by Syd Lawrence
Updated today

Link two messages with a button

How to connect messages to one another

Written by Melita Gandham
Updated over a week ago

Link to a website from a message

How to use buttons to open websites

Written by Melita Gandham
Updated over a week ago

Build a survey

How to collect answers from your users

Written by Melita Gandham
Updated over a week ago

Bot checklist for Messenger bots

Here is a list of things to remember before you launch your Messenger bot!

Written by Melita Gandham
Updated over a week ago

Launching on Messenger

Switch your bot to a different Facebook page

Written by Melita Gandham
Updated over a week ago

Launch checklist for Messenger

Written by Melita Gandham
Updated over a week ago

Promoting your Messenger bot

Top tips on driving adoption of your Messenger bot.

Written by Melita Gandham
Updated over a week ago

Link directly to your bot

Written by Melita Gandham
Updated over a week ago

Link to specific content within your bot on Messenger

Written by Melita Gandham
Updated over a week ago

Set the main CTA on your page

Written by Melita Gandham
Updated over a week ago

Submit your bot to the Discover tab

Written by Melita Gandham
Updated over a week ago

Bot QR Codes

Scan these codes to link users to your bot instantly

Written by Melita Gandham
Updated over a week ago

Submit your bot to directories

Written by Melita Gandham
Updated over a week ago

Auto show your bot when viewing your facebook page

Written by Melita Gandham
Updated over a week ago

Embedding your Messenger bot on a website

How do you make your bot appear on your website, using the customer chat plugin widget

Written by Syd Lawrence
Updated over a week ago

Use paid ads to initiate a conversation

Written by Melita Gandham
Updated over a week ago

Tips for your click-to-Messenger Ad

5 suggestions to help improve the performance of your campaign

Written by Tom Gibby
Updated over a week ago

Use official plugins

Written by Melita Gandham
Updated over a week ago

Messenger Ad - the Bot Payload

Make sure your Messenger Ad is linked to your bot

Written by Tom Gibby
Updated over a week ago

Launch in stages

How to split your launches to make the most out of your bot

Written by Melita Gandham
Updated over a week ago

Getting consent to store PII Personally Identifiable Information

Written by Tom Gibby
Updated over a week ago