Q&As can be used for surveys or quizzes and allows a user to use free text rather than multiple choice – useful for gathering an address or specific feedback. It then saves the response in the bot database.
How to set up a Q&A
This video will show you how to set up a Q&A. Written instructions can be found underneath.
1 ) Add a Q&A message part
When you’re creating a message you’ll find a list of message parts to the right of the message builder. Choose the Q&A option:
2) Add your question
Type the question you’d like to ask in the Q&A message part. I'm going to ask the user for some feedback:
3) Add your settings
Select the cog to open up the settings screen. You’ll see a place to select or type a new user attribute. User attributes allow you to save the bot users response as an attribute that you specify:
After adding your attribute, you can also specify what kind of data you want to collect. You can choose from the following options:
There is also a profanity filter. You can tick if this if you would prefer to reject any profane responses. If this is ticked, you can add in another message which directs the user to send the message again. You can also do this if the user enters the date, number or email address incorrectly.
The last setting is for your reply message. This is what the bot will send after the user has typed in their response. Select this message from the dropdown or create a new message by typing the title and pressing ‘Create New’.
4) Save your settings
The option to save the settings will appear when you’ve completed the required information.
Accessing user responses
User responses/attributes are saved as a CSV in the bot database. You can access this by scrolling down to People & Privacy in the grey left-hand column, and clicking on Download Data.