A bot is a great way to collect information from your users. This information then gets automatically stored in the bot database for you to come back to when necessary.

The first and most important step is to make sure your responses are correctly set up or your data will not be stored. You can learn how to do this here.

Once you've done that, you can download the responses as a CSV from the side navigation bar under 'People & Privacy'.

Only the owner of the bot on The Bot Platform will be able to download the data. If you 'Share' the bot you will not see the 'Download user data' label.

Choose the data you would like to download by ticking the relevant attributes on the page, enter your password as confirmation and for security reasons and then your data will download as a CSV.

Please note, due to privacy reasons, on Messenger the user's name will not appear likewise if you have marked anything as PII and the user has not given consent, their data will not appear. Read more about PII.

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