The bot can capture free text and button responses and store the data in an exportable csv file by labelling replies.
Capture free text Responses
Click the Q&A message part to capture free text replies and store response data
Click on the cog
In Q&A settings
Click – Save this information with a user attribute
Type an attribute name (such as “location”)
The responses are stored under the attribute.
The responses/attributes can be reinserted into the bot by typing {{$location}}
Capture a ‘feeling’ using Emojis
Create a Quick Reply button for each mood emoji you want. .
Select an emoji for each mood
Click the cog in each one to link to a response
Quick reply options
Select ‘Save ‘emoji’ and send a message
Create an attribute
Choose a reply message
Continue building your bot Questions and Responses.
Download responses
On the side navigation bar, under 'Analytics' fine 'response data and click.
See Download Response and Click
Get a csv file with all answers to all Questions that have used an 'attribute'.