How to set up a button
1 – Select ‘Add a button…’
Once you add a button give it a label name. This is what your bot users will see. Add emoji by selecting the smiley face.
2 – Set up how you’d like your button to work
Select the cog which will display a settings screen.
Choose what you would like to happen when the button is selected by a bot user. The options are:
Select the message you’d like to send when the button is selected. You can create a new message by typing a title and selecting ‘create new’.
Add the web link you’d like to open when a user selects the button.
This allows you to give the user the option to opt-in or opt-out of receiving broadcast messages. A great tool to build your subscriber list.
Save user attribute and send a message:
This let’s you save the option a bot user has selected for later. You can reuse the information gathered in the bot or download it in a csv. More about this feature.
Call phone number:
Enables you to add a phone number so that when someone clicks the button, it calls that number.
Personal data consent:
This allows you to give the user the option to consent to have personal data stored in the bot eg. for competitions. More about this feature.
Developer feature: If you have a custom integration, this is a nice way to know when someone has pressed a specific button. For more info please get in touch.
This provides the option for a person to ask to 'speak with a human' and thus the bot stops interacting until they opt (or are opted) back into the bot allowing a human to talk to them via the Facebook Inbox. More about this feature.
3 – Save or remove
The option to save the settings will appear when you’ve completed the required information.
You can remove the button and its settings at anytime by selecting ‘remove’.